Conceptual Basis

For more Information in this area, click on the links below to go to each section:

1. Concepts & Principles

2. Old Paradigm

3. New Paradigm

4. Continuous Improvement Cycle

Old Paradigm

When a manager’s perspective is this . . .

• Manager’s success depends on personal, technical skills.
• Manager is “foremost authority”,
• Role is to:
  • “give orders and directions”,
  • find mistakes and solve problems,
  • control performance and impose discipline (threats).

. . . the nature of the feedback received typically is this!