Conceptual Basis

For more Information in this area, click on the links below to go to each section:

1. Concepts & Principles

2. Old Paradigm

3. New Paradigm

4. Continuous Improvement Cycle

New Paradigm

When a manager’s perspective shifts to this . . .

• The Manager’s success depends on the success of Direct Reports in attaining their goals. The Manager’s Direct Reports are that Manager’s “Key Customers”.
• The Manager’s role is to assure the success of their Direct Reports.