Executive Overview

For more Information in this area, click on the links below to go to each section:

1. Summary

2. How It Works

3. Benefits & Outcomes

4. Applications

5. What Users Say

How It Works

Managers use the Internet-based, "expert system" software to complete a sixty item survey and prepare a database containing the "Others" version of the survey to collect data from at least three other people from whom they want feedback.

When all “Others” have completed the survey, their anonymous, consolidated responses are then available to the manager for analysis. Managers determine how to examine their results, as well as the depth of analysis. Results are graphically presented with specific Interpretations and Recommendations, and are readily available in four categories:

• STRENGTHS ~ Areas of agreement to maintain and continue;
• DEVELOPMENT NEEDS ~ Areas of agreement to change;
• OVERRATINGS ~ Areas of discrepancy to clarify and consider changing; and
• UNDERRATINGS ~ Areas of discrepancy to clarify and consider mantaining.

Further analysis also reveals the degree of managerial effectiveness and work team needs for any one of the survey ITEMS and item clusters within the seventeen managerial performance DIMENSIONS of: