The
next wave of productivity improvements and competitiveness must
come from increased effectiveness of managers at all levels.
This emerging recognition is shared by some of the most astute
observers of the management scene: Bennis, Drucker, Naisbett,
Ouchi, Peters, Waterman, Toffler, Schein, et. al. Sixteen years
ago, The Wall Street Journal reported on a study by Clinton
Longnecker of the University of Toledo and Dennis Gioia of Penn
State in which they observed:
“The higher you move up in the corporate ladder, the less you
are likely to receive feedback on your performance.”
“The battlefield is littered with executives whose lives have been
hurt by the lack of good feedback.”
With more direct feedback and relevant, accurate information about
the true needs of the work group, a manager can better focus on
issues that really improve performance, growth and productivity
of their organizations.
The Management
Feedback System™ supplies managers with the valuable
information they need to increase:
the effectiveness
of their work group; and,
their own personal
development and growth.
The most useful source of this information is the very people who
work closely under that manager on a daily basis. The Management
Feedback System™ process provides managers with a structured,
anonymous process for gathering sensitive information, critical
to their success and the success of the organization, in a positive,
constructive, manner.
The Management Feedback System™ process supports the development
of people by creating essential feedback loops in the organization.
The process is not a panacea, nor a solution to all organizational
issues. Nonetheless, it is a powerful tool that’s congruent with
the values of open communication, information sharing, and empowerment
of both managers and employees.